How the workflow works

Make the answer the starting point, not the last thing you get.

Plaqnoir is built for the moment before treatment: a focused eligibility check that gives an independent dental practice something useful to act on in about 90 seconds.

The time in the workflow
Side by side

The old way

90

minutes on the phone

Hold music

Repeated member IDs

Manual transcription

The Plaqnoir way

90

seconds to a clear answer

Focused intake

Parallel payer work

Readable snapshot

The point is not speed for its own sake. It is giving the coordinator a useful next step before the call becomes the patient's delay.

A smaller job, in the right order

Three moves between “Can you check?” and “Here's what we know.”

The workflow is shaped around the details a front desk needs to decide what happens next—not around making a dense payer response look impressive.

01

Capture the patient

Start with the name and date of birth your front desk already has.

02

Check in parallel

Plaqnoir works through the eligibility workflow without making your team stay on hold.

03

Read one snapshot

Bring plan, coverage, limits, and flags into one answer you can use next.

The important boundary

An eligibility result reports plan information and benefits. It is not a guarantee of payment. Procedure details, documentation, plan rules, and the date of service still matter.

A look at the shape of the answer

From two patient fields to one readable snapshot.

These representative views show the workflow and vocabulary. They are illustrative, not live patient data.

01Patient intake
Representative view

New check

Start with the patient

Two fields. One focused check.~90 sec
02Payer check
Representative view

Check in progress

Working through the response

3 payers

Checked in parallel

72%
Delta DentalResponse received
MetLifeReading benefits
GuardianResponse received

Your team sees the useful fields together, without transcribing the call.

03Eligibility snapshot
Representative view

Eligibility snapshot

Delta Dental · PPO Plus 1500

Jamie O'Donnell · representative data

Active plan

Group #

DD-48291

Plan year

2025

Annual max

$1,500

Subscriber

Self

Annual maximum remaining

$1,080

28% used
Preventive (D1110)100% · no waiting
Basic (D2392)80% · 6-mo wait met
Major (D2740)50% · 12-mo wait not met
Flag to review: major services show a waiting-period condition in this representative response.

For the first practices in

See the workflow in the context of your front desk.

Plaqnoir is opening a controlled pilot for 3–5 independent dental practices. The goal is to learn with a small set of real practice workflows and make the product useful before it is broadly available.

What you bring

A front desk that handles eligibility work and can tell us where the workflow fits.

What the result means

A faster view of reported benefits—not a guarantee that a claim will pay.

Join the pilot conversation

Tell us where you practice.

Leave an email and we'll follow up about whether the controlled pilot is a fit for your practice.